Privacy Policy

This document outlines how DataNate a division of Audit(pty) ltd, its headquartered at No 82 Marula Street, Sabie, Mpumalanga South Africa, 1260 and affiliates (hereon referred to as “DataNate”), handles your data, be it personal or other information. As far as possible, we’ve used plain English to explain how we respect your privacy and why you should trust us with your data.

DataNate division of Audit (pty) ltd built the DataNate app as a Commercial app. This SERVICE is provided by DataNate division of Audit (pty) ltd and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at DataNate unless otherwise defined in this Privacy Policy.

Information Collection and Use

To DataNate, your app data is private and owned by you. DataNate does not use your app data other than as described in this Privacy Policy unless we have your written consent. We do not sell or make available your app data to third parties, beyond what is necessary to provide the Service, without your permission. For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name Surname, Email, Data Generated by your phone for the App, Gps location for the use of the app during use, Input data for app use. The information that we request will be retained by us and used as described in this privacy policy.

The app does make use of third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app below.

• Google Play Services

Your DataNate App use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

To provide the DataNate Service to you

• Customer support is the most common reason for us accessing your data, since often DataNate will need to view your account, data, and app designs in order to provide training, advice, and troubleshooting.
• A number of features of the DataNate Service require the use of your app data and/or account information in order to function. The hints and documentation about these features will identify when this is the case. If you want to avoid the use of your data in this way, then simply do not use those specific features. For example, our Process Step feature allows you to send data captured in a Form entry onto another user as a Task for them to complete.
• Our various connectors and APIs give you the option to export and import data between the DataNate  Service and other external applications of your choosing. When using connectors, you may be disclosing your data to the individuals or organizations responsible for operating and maintaining such third-party applications and sites. DataNate does not own or operate the external services that you choose to connect with, and you should review the privacy policies of such external services to ensure you are comfortable with the ways in which they may use the data you share with them.

To manage the DataNate Service

DataNate may use your account information and app data for these limited, internal-only purposes:

• To maintain, monitor, and enhance the DataNate App Service. We perform internal statistical and other analyses on data we collect, including usage data, device data, referral data, app data and information from page tags, to measure user behaviour and trends, to understand how people use the DataNate  Service, and to monitor, troubleshoot and improve the DataNate Service, including to prioritise, plan and evaluate new features. DataNate may use your data for internal-only purposes designed to keep our services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, marketing, research and development purposes.
• To enforce our Terms of Use. Occasionally DataNate may need to review data in your account in order to determine whether there is a breach to our contractual terms.
• To prevent potentially illegal activities.DataNate will need to review the account, captured information, and sheets to comply with illicit and illegal regulations.
• To create new functionality, services or content. DataNate may internally review your app designs and data for the purpose of creating new features, support content, or services. DataNate may look at related statistics such as app usage, form entry counts, and the average number of fields per screen in order to publish interesting observations about these for training or marketing purposes. When DataNate does so;  app users will be identified or identifiable unless we have obtained their permission.
• To contact you about your service or account. DataNate may occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, welcome emails when you first register). You are prevented from opt-out of this type of communication since it is required to provide our services to you.
• To contact you for marketing purposes. DataNate will send you promotional emails only if you consent to us contacting you for this purpose. You can opt-out of these communications at any time by clicking on the “unsubscribe” link in these emails.
• To respond to legal requests and prevent harm. If DataNate receives a subpoena or other legal request, we may need to inspect the data held to determine the appropriate response.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16 years of age. In the case we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2021-02-01

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@datanate.co.za. Or visit our Website at https://datanate.co.za